Responsible Gaming

Betting should be fun. As an award-winning Responsible Operator, we’re experts in keeping our players safe.

So, if your time with us starts negatively impacting you financially or socially, please use our tools and support below.


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How do I keep it fun?

Be aware of your habits. Keep your gaming responsible.

Test your player profile

Answer these nine confidential questions and find out if you may need help keeping your betting fun.


Take the test

Switch on Reality Check

These notifications pop up regularly with details on how long you’ve been playing, and how much you’ve won, lost and wagered in that time. You can choose whether they appear every 30, 60 or 90 mins.


Go to Reality Check settings


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How do I limit my play?

Only spend the time and money you can afford, with a Deposit Limit or Product Block.

Deposit Limit

Control how much money you can deposit over a period of 24 hours, 7 days or 30 days. Once you’ve hit your limit, you won’t be able to spend any more money until it resets.


Set deposit limit

Loss Limit

This helps you keep control of the net loss in a particular product per day, week or month. Once you've hit your limit, you won't be able to play on that product again until your limit resets.

This is how it works:

If you set a loss limit of 1,000kr per week at the Casino, and lose 1,000kr, you will no longer be able to play at the Casino until the following week. Here we also count the prizes, so if you win 500kr and lose 500kr, you can still lose 1000kr before your account is limited.

Setting such a limit is smart because it stops you from "chasing losses".


Loss Limit settings

Product Block

Love playing the occasional bingo game, but can’t resist the casino? You can block access to a certain product for 24 hours, 7 days, 1 month, 3 months or 6 months.


Block a product


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How do I take a break?

If the limits you’ve set yourself aren’t doing enough to control your play, you can temporarily block access to your account.

Self-Exclusion

Block access to your game account for 24 hours, 1 week, 1 month, 3 months or 6 months. You will not receive a notification when the suspension ends.


Self-exclude

 

If you do decide to take a break, we also recommend you install software to block betting sites:

Gamban

The Gamban anti-gambling software blocks all gambling sites and apps on all of your devices, ensuring that you have a hassle-free break from gambling. Kindred have provided free access to the software for all their customers. To install Gamban click on the link below:


Gamban


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Can I get help & support?

Our customer support agents are always here to help with any questions or worries you may have. Talk to us by visiting the “Responsible Gaming” section in the Help Centre. We can also assist you with setting limits or using any of our tools.

If you or someone you know may be affected by problem gambling, we also recommend visiting the following trusted sites for support.

Gambling Therapy

Gambling Therapy is a free global service providing practical advice and emotional support to anyone affected by problem gambling. They offer online help as well as in-person support groups.


Visit site

QuitGamble.com

QuitGamble.com is an online platform for people with gambling problems and their relatives. You can share experiences and find the support you need to help you stay in control. It's available 24/7 in the mobile app and on desktop.

https://quitgamble.com/


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Underage Gambling

To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18. If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home:

Net Nanny

The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.

Learn more